Refunds and assistance
Requests are reviewed individually after the order and the status of the code have been checked.
Before redemption
If there is an error, contact NovaVP at novavp@outlook.com before redeeming the code and include your order number.
Code revealed or redeemed
A code that has already been revealed, sent or redeemed generally cannot be taken back, subject to mandatory consumer rights.
Code does not match the order
If the code is invalid, already used or does not match the order, contact support with the error message. The request will be checked without asking for your Riot password.
Unrecognised payment
Immediately report any unrecognised transaction to Stripe, NovaVP and your bank or card provider.