What should I do if a VP code does not work?
Useful checks before contacting support about a VP code.
Check the entry
Check every character, remove accidental spaces, and make sure similar letters and numbers have not been confused.
Check the region
A Europe code must be used on an account compatible with that region. Also make sure you are using the correct account.
Contact support
Email novavp@outlook.com with your order number and a screenshot of the error. Never share your password.